Return, Exchange & Refund Policy

At Sutraved, each garment is thoughtfully handcrafted and produced on a made-to-order basis. As a result, our return, exchange, and refund policies differ by product segment. Please read the following guidelines carefully before placing your order.

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Festive & Occasion Wear

All festive and occasion wear styles are made-to-order and crafted specially upon confirmation of your purchase. Therefore, returns and exchanges are not accepted for this segment.

Alterations – Festive & Occasion Wear

• Alteration requests must be raised within seven (7) days of delivery.
• Shipping charges for sending the product to Sutraved must be borne by the customer.
• Alterations are subject to feasibility, which means only minor sizing or fitting adjustments may be possible depending on the garment design, fabric, and margins available.

Damaged or Incorrect Product – Festive & Occasion Wear

• Customers must contact us within 24 hours of delivery.
• Clear photos and a mandatory unboxing video are required.
• Claims without an unboxing video may not be eligible for replacement or refund.
• After verification, a replacement or refund will be processed only in case of a damaged, defective, or incorrect item.
• Sutraved reserves the right to make the final decision regarding any return, exchange, or refund request.

Cash on Delivery – Festive & Occasion Wear

• Cash on Delivery (COD) is not available for festive and occasion wear products.

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Everyday Wear (Kurtas, Dresses, Daily Styles)

Products under Everyday Wear are made-to-order but can be restocked and therefore qualify for limited returns and size exchanges.

Returns – Everyday Wear

• Return requests must be raised within three (3) days of delivery.
• Products must be unused, unworn, unwashed, and returned with original tags, packaging, and invoice intact.
• Refunds for returns are issued only in the form of store credit.
• Store credit will be valid for one (1) year from the date of issuance.
• A reverse pickup charge of ₹150 will be deducted from the store credit amount.
• Returns are processed within 7–10 working days after the product is received and passes quality inspection.
• We reserve the right to refuse returns if the item is not in its original condition.

Size Exchanges (Size Only) – Everyday Wear

• Size exchange requests must be raised within three (3) days of delivery.
• Exchanges are available only for size and not for style, design, or different products.
• Exchanges are subject to stock availability; if the requested size is unavailable, store credit will be issued.
• Multiple items within the same order may be exchanged together; however, only one exchange request per order is allowed.
• Reverse pickup for one size exchange per order is free of charge.
• Exchanges are processed within 7–10 working days after the returned product passes quality inspection.
• We reserve the right to refuse exchanges if the item is not in its original condition.

Reverse Pickup & Self-Shipping – Everyday Wear

• Reverse pickup service is available only in serviceable PIN codes.
• If reverse pickup is unavailable, customers will be required to self-ship the product to Sutraved.
• Customers are advised to use a reliable courier service and ensure secure packaging, as Sutraved will not be liable for parcels lost or damaged in transit during self-shipping.
• Pickup and delivery timelines may vary depending on courier operations and service availability.

Damaged / Defective / Incorrect Product – Everyday Wear

• Customers must notify us within 48 hours of delivery.
• Clear photos and a mandatory unboxing video are required.
• Without an unboxing video, damage or defect claims may not be eligible for replacement or refund.
• After verification, a replacement or monetary refund to the original payment method will be processed only for damaged, defective, or incorrect items.
• Sutraved reserves the right to make the final decision regarding any return, exchange, or refund request.

Cash on Delivery (Partial COD) - Everyday Wear

We offer Partial Cash on Delivery (COD) for customer convenience.

• To place a COD order, customers are required to pay an advance of ₹399 via online payment at the time of placing the order, and the remaining amount will be paid at the time of delivery.

Delivery Attempts & Returns

• Courier partners usually attempt delivery up to three times.
• If the customer is unavailable after three delivery attempts, the order will be returned to origin (RTO).

In such cases:

• The ₹399 advance paid is non-refundable.
• If the customer wishes to have the order shipped again, they may:
  • Pay the full order amount online, after which the order will be shipped again without additional shipping charges, or
  • Pay the applicable delivery charges for re-shipment based on the delivery location and the remaining amount will be paid at the time of delivery.
• If the delivery address is incorrect or the customer is unavailable again at the time of delivery, we will not be able to attempt another re-delivery.
• In such cases, the ₹399 advance amount or shipping charges will not be refunded.

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Common Policies for All Products

• All products must be returned in unused, unworn, and original condition with tags and packaging intact.
• Items showing signs of wear, washing, stains, perfume, or damage will not be accepted.
• Minor variations in color, print, embroidery, or texture are natural characteristics of handcrafted products and are not considered defects.
• Slight variations in color, weave, or design are inherent to handcrafted products and are not considered defects.
• Store credit is non-transferable, cannot be encashed, and can only be used for purchases on the Sutraved website.
  
• Reverse pickup may not be available in certain PIN codes or remote locations.
• Delivery and pickup timelines may vary depending on courier operations and external factors.
• Sutraved reserves the right to make the final decision regarding any return, exchange, or refund request.